Privacy Policy
Introduction
At BrainWorks, your privacy and confidentiality are of utmost importance. This policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
Data Controller
BrainWorks Hypnotherapy
Rm5, Spur 11, The Vassall Centre, Gill Ave, Bristol, BS16 2QQ
Email: helen@brainworkshypnotherapy.co.uk
Phone: 0117 3790118
What Information We Collect
- Personal details: Name, contact information (email, phone number, address)
- Health information: Relevant medical and mental health history you provide during therapy sessions
- Session notes: Confidential notes recorded by your therapist for clinical purposes
- Website usage data: Cookies and analytics data when you visit our website (see Cookies Policy)
How We Use Your Data
- To provide and manage your therapy sessions and related services
- To communicate with you regarding appointments, therapy plans, and relevant information
- To improve our services and website experience
- To comply with legal and professional obligations
Legal Basis for Processing
Your data is processed under:
- Your explicit consent, given when you engage with our services
- The necessity for performance of a contract (therapy agreement)
- Compliance with legal and professional obligations
Data Sharing
We do not share your personal information with third parties except:
- With your explicit consent
- When required by law or professional regulatory bodies
- To external service providers who support the delivery of our services, under strict confidentiality agreements
Data Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All electronic data is stored securely and paper records are kept safely.
Data Retention
Your personal and clinical information is retained in line with professional guidelines and legal requirements, typically for a minimum of 7 years after your last contact with us.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of inaccurate or unnecessary data
- Restrict or object to certain processing activities
- Data portability
- Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Cookies
Our website uses cookies to enhance your browsing experience. Please see our separate Cookies Policy for more details.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at:
Email: helen@brainworkshypnotherapy.co.uk
Phone: 0117 3790118