Privacy Policy

Introduction

At BrainWorks, your privacy and confidentiality are of utmost importance. This policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

Data Controller

Helen Brimson

BrainWorks Hypnotherapy
The Clifton Practice, 8-10 Whiteladies road, Bristol, BS8 1PD
Email: helen@brainworkshypnotherapy.co.uk
Phone: 07932 189244

What Information We Collect

  • Personal details: Name, contact information (email, phone number, address)
  • Health information: Relevant medical and mental health history you provide during therapy sessions
  • Session notes: Confidential notes recorded by your therapist for clinical purposes
  • Website usage data: Cookies and analytics data when you visit our website (see Cookies Policy)

How We Use Your Data

  • To provide and manage your therapy sessions and related services
  • To communicate with you regarding appointments, therapy plans, and relevant information
  • To improve our services and website experience
  • To comply with legal and professional obligations

Legal Basis for Processing

Your data is processed under:

  • Your explicit consent, given when you engage with our services
  • The necessity for performance of a contract (therapy agreement)
  • Compliance with legal and professional obligations

Data Sharing

We do not share your personal information with third parties except:

  • With your explicit consent
  • When required by law or professional regulatory bodies
  • To external service providers who support the delivery of our services, under strict confidentiality agreements

Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All electronic data is stored securely and paper records are kept safely.

Data Retention

Your personal and clinical information is retained in line with professional guidelines and legal requirements, typically for a minimum of 7 years after your last contact with us.

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion of inaccurate or unnecessary data
  • Restrict or object to certain processing activities
  • Data portability
  • Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website uses cookies to enhance your browsing experience. Please see our separate Cookies Policy for more details.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:
Email: helen@brainworkshypnotherapy.co.uk
Phone: 07932 189244

If you have concerns about the service you have received, please refer to our Complaints Procedure. If your concern relates to the handling of personal information, please refer to our Data Protection Complaints Policy.

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Paris Cains profile picture
Paris Cains
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Helen led a brilliant guided relaxation session for our team. She instantly put everyone at ease, and the whole experience was calming, grounding, and uplifting. We all came away feeling lighter and more present. One of our favourite parts was the “what's been good” reflection. It's so easy to focus on the negatives, and this simple moment of positivity was a powerful reminder of how well we're doing. Would highly recommend Helen to any team or individual looking to slow down, reset, and reconnect.
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Jennifer Anderson profile picture
Jennifer Anderson
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Helen runs a well being group at the Park Daventry Road knowle it is enjoyed by adults with learning disabilities and also their support class Helens relaxation sessions are absolutely brilliant Helen is calming and very person centered Jenney Senior support worker 💙
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Emma Sage profile picture
Emma Sage
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I absolutely love the mid week online relaxation class. Its perfect to help de-stress, re-focus and of course feel calm and relaxed. The 'What's been good' from everyone is uplifting and helps with positivity. It definitely helps my sleep too on a Wednesday evening. Helen is extremely knowledgeable and professional. She is great at what she does and I cannot recommend highly enough.
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Lisa W profile picture
Lisa W
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Having a session with Helen of BrainWorks Hypnotherapy has been more helpful to me than I thought was possible. Dealing with the knock on mental and emotional impacts of living with a long term chronic health condition became very challenging and I needed specialist help. In so many ways Helen helped me make sense of what was happening with me and gave me some great tips to help me make some positive and lasting progress.
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John Tucker Tucker profile picture
John Tucker Tucker
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Always very interesting sessions , I feel as though II am learning a lot . Helen is very reassuring , knowledgeable and kind , and also very realistic. I aim to attend as many sessions as possible to improve my life .
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Rita Swan profile picture
Rita Swan
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I attend Helens weekly Mindfulness and Meditation group on a Monday morning. I thoroughly enjoy this and it sets me up perfectly for the week. Its inspiring, uplifting and healing for me. Helen does everything so wonderfully and professionally….i love everything about her and'm most grateful to be able to attend her group. I highly recommend it for any soul looking out for themselves, she rreeaallyy ‘does' make a difference. Thank you kindly Helen x
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Paul Newcombe profile picture
Paul Newcombe
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Helen is Very positive & I find her extremly inspiring which helps my feelings of wellbeing
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Phil Turle profile picture
Phil Turle
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Well worth attending these sessions. Very beneficial and helped greatly. HELEN is amazing.
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Louise Davies profile picture
Louise Davies
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Helen was just brilliant. Her explain, challenge and support approach helped hugely following a difficult period.